Electrify your Future

Volvo public charging service is a charging service providing easy and comfortable access to public charging infrastructure within the Volvo public charging service network.
It enables our customers to get access to public charging stations of different operators with just one contract, both in the home country, as well as in other EU countries.

Yes, Volvo public charging service can be used for business purposes. During the registration process, you can specify whether you are signing up as a private or business customer. This option is available in the "Payment details" section and applies to all existing European markets.

Key information for business customers:

• A valid VAT ID is required for business registration.
• The invoice layout and content are identical for private and business customers, with the addition of the VAT ID included on the PDF invoice for business accounts.
• There are no disadvantages to registering as a private customer; however, business customers benefit from VAT identification on invoices for tax purposes.
• If you wish to switch from private to business registration after signing up, please contact customer support for assistance. You can find more information here.

You can easily cancel the contract by using the self-service:

1. Log in to web frontend
2. Go to Contracts
3. Select the contract you want to cancel
4. Cancel contract

By doing so, you can also indicate the reason for your cancellation that helps us to improve the service we provide.

Please note that charges may follow after contract termination due to possible delayed receipt of charging detail records from the charging station operators.
In addition, please note that your charging card associated with the contract would also get terminated upon contract termination.

To have your account deleted, we will need you to:

• Have all of your invoices paid.
• Terminate your contract and so lock your charging card.

If the two above prerequisites are in place then the deletion of an account will be done automatically by the system after 180 days.

Please note: We are aware that you are generally entitled to the deletion of your personal data according to the GDPR, however, at this point in time, given that we sometimes receive the information on the charging events with some months delay, we cannot rule out that there were no charging sessions which we have to invoice. According to the GDPR we are entitled to keep your data for this purpose for a limited amount of time. We assure you that we will use your data for 180 days after termination for the purpose of invoicing only, if necessary.

In special cases, please do reach out to our customer support.