Get to know our tariffs and register.
Login / RegisterHow can I change the tariff?
Log in to your account on the website. Go to "Contracts", scroll down to your tariff information and find the action "Switch Tariff" right next to the tariff information.
Please note that tariff changes only become effective at the end of the respective tariff runtime. The respective date is shown during the tariff switch process.
Why is there a blocking fee?
There are different reasons for a charge point operator to raise a blocking fee:
In general, blocking fees are raised by the operators of the charge points to encourage drivers to remove their fully charged vehicle from the charging station, so another car may be charged.
Some charging stations might be located in parking lots where parking fees apply for gasoline cars but not for EVs during charging. In order to discourage EV drivers from using these spots as free parking spots after the car is fully charged, operators of charge points might raise blocking fees.
Lastly, High Power Charging Stations can quickly charge one car after the other and thus should not be blocked by a car that is fully charged as it would defeat their purpose.
How can I redeem my voucher?
There are two ways to redeem your voucher: either directly during registration or later in the customer area.
During registration:
You can enter your voucher code in the "Voucher" field in the last step of registration.
In the customer area:
If you need further assistance, please contact Customer Service.
How can I check the remaining amount of a voucher?
The remaining voucher amount is available if you go to "Contracts" on our website. Within "Contracts", there is a section called "Vouchers" where all of your possessed vouchers are displayed. What you can see there are: the voucher name, the validity period, and lastly, the residual voucher amount (below that, the initial voucher value).